Quick Navigation

I’m a Fan Pass Holder

Getting Started and Using Fan Pass

Troubleshooting and Management

Policies, Technology, and Data

I’m a Site or Store Owner

Helping your Fan Pass holders

Shopify Connect & Configure

Discord Connect & Configure

Privacy & Security

<aside> 💡 Information to help you talk to your fans about the benefits of Fan Pass and how it works.

</aside>

<aside> <img src="/icons/badge_pink.svg" alt="/icons/badge_pink.svg" width="40px" /> Fan Pass Basics

• What is a Fan Pass and what does it do?
• How does a fan get a Fan Pass? </aside>

<aside> <img src="/icons/ticket_pink.svg" alt="/icons/ticket_pink.svg" width="40px" /> Getting and Using Fan Pass

• What is a Fan Pass?
• What does a fan get with a Fan Pass?
• How does a fan claim a Fan Pass?
• How does a fan use the Fan Pass? </aside>

<aside> <img src="/icons/ticket_pink.svg" alt="/icons/ticket_pink.svg" width="40px" /> Troubleshooting

• A fan has forgotten their wallet login details
• A fan forgot/lost their Fan Pass login details
• A fan entered the wrong email address to claim their Fan Pass, what should they do?
• A fan is seeing the message saying they don't have the right Fan Pass
• Can fans change the email address connected to their Fan Pass?
• Can anyone else use a fan's Fan Pass?
• What if fans have other questions </aside>

<aside> <img src="/icons/info-alternate_pink.svg" alt="/icons/info-alternate_pink.svg" width="40px" /> Additional Information

• Can a Fan Pass be traded or sold?
• Can a fan give a Fan Pass to someone else?
• Are fans added to a mailing list?
• What is the Cirkay privacy policy?
• What if a fan makes a mistake in the email address used to claim the Fan Pass?
• What technology does Fan Pass use? </aside>